As part of the Compliance curriculum, this course focuses on potential harassment issues that may arise in the workplace. This course includes interactive instructional feedback and consequential feedback in the form of scenarios. Software used: Adobe Captivate 8, Adobe Photoshop CC, Adobe Illustrator CC, Camtasia, Audacity
This course is part of a curriculum to improve Installers' customer satisfaction scores. Focusing on Professionalism, this course includes guided instruction and role-playing to accurately assess an Installers ability to provide professional service. Software used: Adobe Captivate 8, Adobe Photoshop CC, Adobe Illustrator CC
This course focuses on scheduling policies regarding breaks and lunches for part-time, full-time, and more than full-time employees. The authentic assessment allows learners to apply, analyze, and defend their understanding of scheduling policies by creating and dissecting several different types of work schedules. Software used: Adobe Captivate 8, Adobe Photoshop CC, Adobe Illustrator CC, Camtasia, Audacity
This course helped Customer Care Representatives become accustomed to a new website. The course trained on website navigation by providing over 20 different practice activities that simulate the "live" environment. Due to the amount of information needed to learn, I designed a gamified course that transformed convoluted information into "buckets" of simplified information, while motivating learners to proceed through the course by acquiring badges. Software used: Adobe Captivate 8, Adobe Illustrator CC, Camtasia, Audacity